Business Advisory Services
How can we help?
Strategy
- Actionable Outsourcing Strategy
- Process transformation
- Critical work to keep in house
Selection
- Far shore versus near shore
- Business partner evaluation
- Request for Proposal generation
Negotiation
- Contract structure and negotiation
- Price versus performance tradeoff
- Industry benchmarking
Transition
- Onboarding of new campaigns
- Training and metrics development
- Return operations to onshore
Management
- SLA development and management
- Voice of customer analysis and action
- Data security standards
Improvement
- Improve resolution rate and NPS scores
- Optimize operational model
- Reduce handle time and transfer rate
Have a Project in mind?
Challenging budget for next year?
Service levels below target?
Outsourcer not meeting your needs?
Customer NPS under pressure?
Customer retention a problem?
Let us build something great together
When you connect with us, you aren’t growing your business alone. We understand your issues because we have walked in your shoes and have the right partners to deliver results even in the most challenging environments.